The retailers seeing measurable impact are deploying agentic AI that doesn’t just explain policies but processes them. Instead of instructing a customer how to initiate a return, the system verifies ...

Sinch reports that by 2026, retail trends will center on AI-driven interactions, conversational messaging, and secure communications, enhancing customer experiences.

Strategic merger creates the largest global Clienteling platform provider TORONTO and MONTREAL, March 24, 2026 /PRNewswire/ -- Tulip and Salesfloor today announced a strategic merger to form a ...

Customers shop during the opening of Savage X Fenty pop up at the Fashion Show Mall in Las Vegas, Nevada. (Photo by Denise Truscello/Getty Images for Savage X Fenty ) Let’s start 2023 with a retail ...

Most consumers don’t shop with a brand solely because of the products or services it offers—88% of customers say the experiences they have with that brand are just as important. As such, providing ...

At a show dominated by AI hype (the theme for Shoptalk 2026 is ‘Retail in the Age of AI’), Joe Cano, senior vice-president of digital commerce at Lowe’s, isn’t interested in technology for ...

Personalization is key. Tailoring AI interactions to individual preferences bridges the gap between technology and customer expectations. Human-centric design matters. Involving customers in the ...

The old adage, “the customer is always right” is no longer enough. The 2018 retail customer is always on, and that reality is forcing physical retail brands to raise the customer experience bar across ...

Retailers differentiate their brands from the competition through product assortment, price and quality. Customer experience matters, too — particularly when it comes to return policies. Part of Maine ...

In the last decade, advancements in technology have reshaped how retail companies do business. Following COVID-19, new and immersive technologies like virtual reality (VR), extended reality (XR) and ...

A survey from Ericsson is warning that problems with retail networks and connectivity in general are posing a danger to ongoing profitability. In its Sector in focus: Connecting retail report, ...