Attention-grabbing campaigns might bring customers in, but it’s the experience that keeps them loyal. Retailers need to ...

The Retail Customer Experience Index provides critical insights into the state of customer service and engagement across 131 retailers, spanning 11 key industry segments including Apparel, Home ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Pam Danziger reports on retail, focused on the luxury ... customer satisfaction when their shopping experience is enhanced by good customer service. And a happier customer results in a return ...

When your customers feel valued and heard, they’re not just likely to return — they’ll spend more, forgive mistakes, and ...

As consumers move seamlessly between online, mobile, and physical store channels, retailers must keep pace through an ...

N Brown Group has promoted Clare Empson to the new role of chief customer operations officer as part of the UK clothing and footwear digital retailer’s focus on enhancing customer experience.

The J.D. Power Wireless Customer Care Performance Study SM measures satisfaction with the entire customer care service experience, from initial contact ... across three point-of-contact channels: ...

AI is revolutionizing post-holiday retail operations, streamlining processes, prioritizing critical tasks, and automating routine workloads.

The new retail store aligns with Airtel’s dedication to providing topnotch experience for its customers, offering end-to-end customer support ... world-class service to its customers.

Package.ai, a platform that provides artificial intelligence-based delivery for retail operations and customer service ... and an “Uber-like” delivery experience. The company says that ...

Over the past year, our retail technology team at JD.com (also known as JINGDONG) has achieved remarkable progress in ...