Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

The company’s Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, with ...

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

A growing chorus of executives has put white collar workforces on notice: Their jobs are at risk of being wiped out by ...

"AI is not destiny. We must choose wisely. We must design intentionally. And we must keep humans at the centre of this revolution." ...

Salesforce aims to bridge the AI skills gap by partnering with universities to create a digitally empowered workforce. The ...

In June, he revealed in an interview that AI was handling up to 50% of tasks at Salesforce, boosting productivity in key functions. This aligns with his current view of AI as a workforce augmenter.

AI agent adoption is projected to grow by 327% by 2027, a new report from Salesforce (NYSE:CRM) finds. This is expected to increase a company's productivity by 30%, but will drastically impact the way ...

The use of artificial intelligence (AI) in having considerably impact at Salesforce, as CEO Marc Benioff said the company is accelerating its use in automating workloads. “AI is doing 30 to 50% of the ...

Jen Stave is the Chief Operator of the Digital Data Design Institute at Harvard, an institute focused on cutting-edge AI technologies and its impact on business. She has a Ph.D. in social sciences ...