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Understanding this shift requires examining three interconnected factors that forward-thinking enterprises are incorporating ...
Salesforce used AI to cut support load by 5% — but the real win was teaching bots to say ‘I’m sorry’
Salesforce reached 1 million AI-powered customer conversations, showcasing breakthroughs in enterprise automation, AI empathy, and next-generation customer service.
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Salesforce acquires Informatica to boost AI initiatives - MSNSalesforce acquires Informatica to boost AI initiatives Salesforce publicly announced the agreement on Tuesday at a price significantly lower than Informatica’s valuation when talks first began ...
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Gulf Business on MSNHow Saudi Arabia is measuring AI readiness across governmentThe Saudi Data and Artificial Intelligence Authority (SDAIA) has launched the “National AI Index,” a strategic initiative ...
Salesforce CEO Marc Benioff says up to 50% of the work in key departments is being done by AI. So what's that mean for up to 50% of human employees?
Salesforce is making a big bid to become a much larger player in the enterprise space, announcing today an $8B acquisition of Informatica. The move will bring together two large, established ...
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