Password resets have always been problematic for helpdesks. Not only are there significant costs associated with the password reset process, but the helpdesk staff’s time could be better spent helping ...

Organizations are discovering an easy way to reduce the workload of IT and help desk administrators — password self-service. According to Gartner Inc., password-reset and user-identification problems ...

A common adage among cybersecurity professionals is that when it comes to cyber-attacks, it’s not a matter of if but when. Despite this certainty, organizations are often caught off-guard when ...