A new industry report finds that self-checkout has become the dominant transaction method in many retail stores, but it ...

Self-checkout was sold as a frictionless shortcut, yet a growing body of data shows it is riddled with traps that most shoppers never see coming. From quiet "oops" moments that count as theft to ...

Checking out from a grocery store used to be a relatively simple thing. You waited in line, then a person scanned your items, you paid — maybe even by writing a check — and then went on your way. Some ...

Self-checkout lanes were supposed to revolutionize shopping. They promised faster transactions, lower labor costs, and a sleek, modern experience. Major retailers installed thousands of kiosks across ...

Young woman scanning groceries at self-service checkout in a modern supermarket - Maliev Oleksandr/Getty Images We've shared before about the customer behaviors that grocery store employees hate most, ...

Rhode Island lawmakers are considering a bill to limit grocery stores to eight self-checkout kiosks. The proposed legislation would also require one employee for every two self-checkout stations. The ...

Add Yahoo as a preferred source to see more of our stories on Google. Which lane do you choose at the grocery store? But somehow, you and your little basket find yourselves at the back of that winding ...

Do self-checkout systems take jobs away from workers? Legislators in three New England states, including Massachusetts, are discussing stricter regulations on self-checkout systems in grocery stores.

You’re reading Red Tape, a newsletter on the consequences of overregulation. Click here to get it in your inbox. Meghan Portfolio is manager of research and analysis at the Yankee Institute.

Imagine an invention that is worse at what it does than humans, threatens jobs and increases the potential for crime. You might think it would go nowhere fast. In fact, the supermarket self-checkout ...