TORONTO, Aug. 26, 2022 /PRNewswire/ - Info-Tech Research Group , one of the world's leading IT research and advisory firms, has published a new research-backed blueprint, Improve Service Desk Ticket ...
Run your Service Desk the way companies should run Customer Service, not the way they do run Customer Service. ManagementSpeak: Nobody has to manage the help desk queue. If everyone does their job, ...
"Why won't the help desk just help us?" says many an office worker about their internal IT support. Yet, IT is similarly lamenting, "Why can't the user just log a ticket properly?". Never before has ...
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