Efficiency in field service management is critical in helping companies streamline processes, increase revenue, and remain competitive in a fast-changing economic landscape. However, with so many ...

In the dynamic customer service landscape, the stakes are higher than ever. In fact, 80% of organizations expect to compete mainly based on CX. Customers today have lofty expectations for how they ...

We have all heard about situations when road trip travelers who experience engine failures would have gotten stuck after calling the for help line; they would go on and on waiting in a long queue or ...

The Government Service Efficiency Commitment Bill 2025 was passed by a majority voice vote in the Dewan Negara. (Bernama pic) The Dewan Negara today passed the Government Service Efficiency Commitment ...

China's infamous bureaucracy has bedeviled people for ages, but in recent years, daily life in some major Chinese cities has become far more efficient. For instance, when I worked in Beijing in the ...

OAK BROOK, Ill.--(BUSINESS WIRE)--To expand the network of service providers that can implement energy-efficiency improvements to help families and businesses save money and energy, ComEd today ...

This work draws on research conducted for the Centre for Policy Development's Public Service Research Program which is funded by the CPSU, the Becher Foundation and Slater & Gordon. Every now and ...