ShoreTel, a provider of IP phone systems with fully integrated unified communications (UC), today announced the availability of ShoreTel Contact Center 7. ShoreTel Contact Center 7 introduces Personal ...

Many organizations still rely on siloed communication and messaging systems to support customer service, which leads to an unsatisfactory customer experience and duplicate work efforts. ShoreTel has ...

ShoreTel Enterprise Contact Center is increasingly being used by large organizations who have a need to service more customers – these days in whatever channel the customer choses to use, whether it's ...

ShoreTel has announced the launch of ShoreTel Connect featuring a single platform and user interface that provides business communications from the cloud, onsite or a hybrid combination of both. The ...

Users will have ShoreTel IP telephony handsets and the ShoreTel Connect client on the desktop for access to voicemail, instant messaging, video, online meetings and conferencing, and Brisbane Lions ...

Company pushes well beyond inbound voice with new cloud offering, ShoreTel Connect Contact Center. Being the contact center geek that I am, my news alerts focus on the latest and greatest customer ...

SUNNYVALE, Calif., March 7, 2017 /PRNewswire/ -- ShoreTel® (NASDAQ: SHOR), a leading provider of communication solutions that make interactions simple, today announced that Georgia Tourism is relying ...