Will marketing automation or customer journey orchestration meet your needs? There's no hard and fast answer, but this criteria will help you decide. By now we know that customers not only prefer, but ...

In the landscape of user-centered design, customer journey maps are indispensable tools. First appearing in the mid-1980s, they outline the journey of customers and users as they engage with products ...

AI is reshaping how people search, decide, and buy. Discover the key shifts defining 2026 and how to stay visible everywhere.

It is important to distinguish between the user journey or the customer steps in a digital application, and the customer’s actions, thoughts and feelings throughout their journey, which is ...

“Organizations are hampered from delivering an even better customer journey and experience because a significant portion of employees that regularly engage with customers are not in the contact center ...

Improving customer digital experience requires going deeper than most businesses expect. Site speed matters, but so does ...

The past few years have dramatically changed much of how companies do business. Although many are still sorting out what those lasting impacts might be, it’s clear that a host of customer expectations ...

LONDON--(BUSINESS WIRE)--Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, has been chosen by Travelopia, the world’s largest collection of specialist travel ...

Complex construction projects can often leave clients feeling unheard and undervalued. In fact, it has been reported that 83% of customers will switch companies due to a poor customer experience. This ...

Nick Nilan, sales director for federal civilian at Verizon, shares his insights on where he’s seen notable progress in federal agencies improving customer experience and service delivery. He ...

When reviewing job growth and salary information, it’s important to remember that actual numbers can vary due to many different factors—like years of experience in the role, industry of employment, ...

CAMPBELL, Calif.--(BUSINESS WIRE)--8x8, Inc. (NASDAQ: EGHT), a leading integrated cloud contact center and unified communications platform provider, today announced the availability of 8x8 Engage, an ...