He says Salesforce has halved its customer support roles from 9,000 to 5,000. "I was able to rebalance my head count on my support. I've reduced it from 9,000 heads to about 5,000 because I need less ...

Agentforce will be able to use Google’s Gemini models, allowing agents to work with images, audio, and video, handle more complex tasks using Gemini’s multi-modal capabilities and two-million-token ...

Monday - Friday, 6:00 - 7:00 PM ET In a Wednesday interview with CNBC's Jim Cramer, Salesforce CEO Marc Benioff discussed the enterprise software company's new platform, "Agentforce," and described ...

Salesforce is reimagining how customer service teams operate — moving from reactive support to proactive, outcome-driven engagement. At the center of this shift is AgentExchange, a new platform that ...

CEO Marc Benioff said he doesn’t want “bolt-on” AI, but Agentforce does connect to many other Salesforce services. Salesforce has made its latest push into the AI space with Agentforce — a platform ...

Hello and welcome to Eye on AI. In this edition…A breakdown of the AI news from Salesforce’s Dreamforce…OpenAI debuts its browser…Google makes a cancer research breakthrough…and backlash against the ...

Everything in Salesforce is now an API, an MCP tool, or a CLI command, and agents can use all of them. For 25 years, using ...

Salesforce is intensifying its AI development by crowdsourcing product direction from 18,000 customers, meeting with some weekly to refine tools like Agentforce. This bottom-up approach prioritizes ...

Salesforce is the most popular customer relationship management (CRM) software in the world, and it just launched a free forever plan that offers basic sales and customer service functionality for ...

SAN FRANCISCO, California (KGO) — Artificial Intelligence has reportedly cut 4,000 jobs at one of San Francisco’s largest private employers. In a recent interview on the The Logan Barlett Show podcast ...