As healthcare continues to evolve, the ability to listen at scale and act with empathy will define the leaders of tomorrow.

Every week, our organization receives an average of 8,000 patient comments. Most of them describe a range of experiences and journeys: anxiety, pain, and worry, but also respect, comfort, and ...

Hospitals have long tracked patient satisfaction ratings, but they didn’t always carry great significance. While all hospitals want happy patients, hospitals have been historically plagued with the ...

Patient experience scores across U.S. hospitals are rebounding slowly after pandemic-era declines.  According to a Press Ganey analysis of 10.5 ...

This commentary explores what matters to patients and their experience through an equity lens, with action points and recommendations given the current health care environment. Sometimes being a ...

As patient experience becomes the defining strategic priority for healthcare executives, CFOs face growing pressure to justify the financial return on virtual care investments.