Think of your CRM operating model as the blueprint for how your organization manages everything connected to your customer relationship system—the people, the processes, the data, and the technology ...

CommScope CIO Praveen Jonnala outlines the strategy that puts culture, focus, and governance ahead of shiny tools.

Traditional business models with siloed functions struggle to keep pace with changing markets and customer needs due to slow response and fragmented technology. To stay competitive and deliver greater ...

Here's how banks can turn fragmented compliance efforts into a scalable, auditable operating model that delivers faster ...

Health system CEOs turn anxiety into innovation by adopting new operating models to improve care quality and operational resilience.

The recent increases in the amount Schiphol airport charges airlines to use its facilities has prompted Air France-KLM to ...