Brand reputation is shaped not just by what a company says about itself, but by how it listens and responds to what customers ...

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business ...

In the case of a customer service call, you are clearly a party to your own call, so are permitted to record the conversation. 38 states currently abide by this "one-party consent" law, but it's ...

Customer service representatives can't convey the proper attitude if they haven't been informed of your customer service philosophy or been trained in the correct way to work with customers.

The same can be said for customer service -- the delivery often determines the reaction. I've written quite a bit in the past about what not to do when speaking to customers.

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Continuing to film, the customer wound up blocking other people from service and calling the server “rude” while saying she ...

Starbucks’ ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world’s largest coffee shop chain.

Hillside Metal, known for its strong presence in Western New York and Eastern Pennsylvania, has announced exciting updates to ...

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...