Join the webinar, AI is Calling: Is Your Contact Centre Ready for Consumer Bots, next Tuesday 10 February 2026, from 12:00-13 ...

Predictions Defining the Future of AI and CX in EMEA. Contact Centre article by Five9 predicting the future of AI in CX ...

As automation removes simpler contacts, frontline teams are left handling fewer but far more complex, emotionally demanding ...

Zinc Group have official opened an Octopus Energy-branded contact centre floor, a new phase in partnership with Octopus ...

NHS Lanarkshire Introduces New Cloud-Based Telephony System Contact Centre as a Service (CCaaS) by Content Guru & Exchange Communications ...

Calabrio's "Voice of the Agent" Report Finds the Modern Contact Centre Balancing Empathy and AI in a Time of Transition ...

Cirrus has been awarded Platinum Partner status by NiCE, the global leader in AI-powered contact centre platform ...

The UK contact centre industry enters 2026 facing a structural shift. For years, the sector relied on a high-volume, ...

CCA Global Unveils Annual Convention 2026 Exploring Trust, Technology and the Future of CX - contact centre convention ...

Get ready to zoom in on the future of customer experience (CX) at IPI Spotlight. This event is designed to help you sharpen your focus on the latest trends, technologies, and challenges reshaping the ...

Radius Court, Eastern Road, Bracknell, Berkshire.

Gary Williams, Director of Sales and Consultancy at Spitch, explores the impact of COVID-19 on contact centres and the consumer response during the pandemic Before the age of landing pages, online ...