More transparency is needed when reporting IRS telephone level of service and average wait time,” the Treasury Inspector ...

The report by the Treasury Inspector General for Tax Administration called on the IRS to include more phone lines and to ...

Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only expected to get worse ...

The IRS’ user experience services office submitted its “2029+” modernization plans to the Treasury Department in May, but it's yet to be implemented.

The IRS has issued a crucial warning about a scam promoting a fake $1,390 'relief check' this summer. This misinformation, ...

WASHINGTON (AP) — Taxpayers calling the IRS for help processing their taxes this filing season may find it harder than normal to get someone on the phone, experts say, a problem that is only ...

Getting the IRS on the phone is more difficult this tax filing season, experts say The IRS staff "basically tell us they don’t have time to look at certain cases. The work is getting spread ...