The Genesys Cloud Agentic Virtual Agent unites conversational interactions with fully automated actions, in accordance with ...

Cisco is leveraging its massive portfolio to build a secure and comprehensive platform for collaboration and CX.

By maintaining context across channels and interactions, AI-driven platforms connect past and present conversations.

Companies with successful strategies for making their CX knowledge AI-ready are seeing double-digit gains in revenue and ...

This year, the top priority is not adding more tools — it's about making existing tools operate as a coherent system.

Enterprises are rewarding vendors that reduce long-term complexity while supporting continuous evolution, something 8x8 does ...

Revenue for its usage-based offerings accounted for more than 20% of service revenue in the last quarter, the company said.

Its AI Companion will reduce friction around finding and reserving meeting rooms, while also meeting need for space ...

APIs, and customer-centric solutions. A recognized industry speaker, award recipient, an author with technical papers presented at a well-known conference and featured in respected industry ...

Automation can erode loyalty, which is why it's important to keep emotional understanding at the center of CX.

Yet only half of agents received a pay increase this past year compared to four-fifths of contact center agents in 2024.

With voice and AI together, enterprises could capture their employees’ informal voice conversations and perhaps automate even ...