Changes are coming in Wake County when you dial 911. Wake County EMS is outlining a new system it says will improve service.

Residents can learn more about what happens when they call 911 on Wednesday as Wake County EMS holds a meeting to discuss ...

Former paramedic Patrick Black now helps EMS agencies nationwide elevate EMS Week recognition and community outreach ...

(From left) Ty Hedden, big sister, Korra, mom Makayla, and New London 911 Dispatcher Amanda Nichols, holding newborn Millie, met for the first time on Monday, Feb. 9, after Nichols helped the couple ...

Mary Cosby’s RHOSLC costars react to the tragic loss of her son Robert Cosby Jr., as dispatch audio reveals he was given Narcan before police arrived.

Wake County EMS leaders held the first of seven community meetings about changes coming to the county’s 911 response system.

Experts say differences in nurse line oversight, response-time standards and dispatch protocols across U.S. cities could affect how quickly patients receive care ...

Two new initiatives in Michigan's fourth largest city are helping the city respond to a rise in EMS calls as other ...

A Seattle woman waited more than 10 hours for a nurse-ordered ambulance, raising concerns about the city’s 911 nurse triage system and response standards.

Many cities, like Seattle, have added 911 nurse lines in recent years. But some have equipped their systems with more ...

First responders in Lawrence County are now better prepared for emergencies. The Lawrence County 911 Communications Center ...

A terrifying hot air balloon crash into a radio tower in Longview prompted urgent 911 calls as witnesses feared for the two occupants' safety.