The International Customer Management Institute named Pathward's Tax Call Center the Best Medium Contact Center at its 2025 ...

Metro buses, MetroRail and Metro curb2curb will run on a Sunday schedule. Park & Ride will not operate those days, but the ...

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

The move comes following a push by Health and Human Services Secretary Robert F. Kennedy Jr. to get rid of synthetic food ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Due to limited hours and services on a federal holiday, Thanksgiving will not be a "normal" Thursday. Here's what will be available and open in OKC.

By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

AI can streamline how government serves residents, but automating bad processes only accelerates frustration. Here's why ...

Humorous Stories of the Worst Customer Service in America and Interviews With the 10 Best Companies in the World,” with it’s first printing in ...

A governance model was established, bringing together IT, communications, business units and executive leadership to ensure ...