Call center nurses at the health giant said workplace surveillance tools and AI prioritize speed and cost savings over ...

The world’s most valuable assets are stored on rows of servers in giant, anonymous buildings. And they can be stolen.

Greenbaum Rowe Smith and Davis represents major healthcare providers across New Jersey, including Hackensack Meridian Health.

The funding will improve emergency communications through land mobile radio systems, expand communications-focused training, ...

The city detected the cyberattack on July 25 last year, eventually requiring the city to fully shut down its networks to prevent more damage.

Onondaga, N.Y. - The Onondaga County 911 Center - which handles about 500,000 calls a year - will be launching two new tools ...

Artificial intelligence is helping dispatchers locate callers faster, communicate across language barriers and, in some cases ...

Voice AI is rapidly reshaping how companies communicate with customers, but one of the most commercially impactful ...

Counties in the Hudson Valley are set to receive $12,194,810 in state funding to upgrade emergency communications systems and support ...

All county 911 calls will operate under one roof as officials continue working toward a new communications facility and a ...

We’re able to save the day most the time.” Companies are adopting cloud-based contact center solutions to enhance customer ...

Silicon carbide and gallium nitride are the choke points in a $trillions electrification wave, and five U.S.-listed chip makers are already collecting the toll. One just survived bankruptcy court, and ...