Get the orchestration layer right, and the move from chat to voice becomes an extension of an asset you’ve already built.

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Consider the following scenario. Suzy is 63, recently retired, and trying to decide when to start receiving Social Security ...

Conversations people have with AI chatbots may be used to train the underlying models unless users take steps to opt out, a ...

Have you ever asked an AI chatbot a question and then followed it up with, "Can you explain that more simply?" The chatbot usually knows exactly what you mean, ...

Does your business need both voice AI and conversational AI? The answer depends on your use case requirements.

Google fixed Rogue Agent, a Dialogflow CX Code Blocks flaw that could let one writable agent affect every chatbot in a Cloud ...

Nobody set out to date an AI. That is one of the more striking things a new study found. Among 17 people interviewed about ...

Sarah Lauren Semkowski was in Toronto and on Hinge when she noticed the conversations were going nowhere. Matches stalled in ...

Stanford researchers are urging people to think twice before telling an AI chatbot anything private, warning that the ...

We call it a conversation because that's what it feels like. But a chatbot can't be changed by you, or ever need you, and ...

What the data reveals about the gap between speed and satisfaction, and how businesses can redesign AI agents to close it.