Get the orchestration layer right, and the move from chat to voice becomes an extension of an asset you’ve already built.

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Consider the following scenario. Suzy is 63, recently retired, and trying to decide when to start receiving Social Security ...

Conversations people have with AI chatbots may be used to train the underlying models unless users take steps to opt out, a ...

Have you ever asked an AI chatbot a question and then followed it up with, "Can you explain that more simply?" The chatbot usually knows exactly what you mean, ...

IRS chatbots were supposed to reduce phone pressures. But the Treasury Inspector General for Tax Administration, or TIGTA, found the IRS cannot prove they work.

In her dating pursuits, the freshly minted San Franciscan said she’s been "trying everything” – including some help from ...

Google fixed Rogue Agent, a Dialogflow CX Code Blocks flaw that could let one writable agent affect every chatbot in a Cloud ...

The share of young people using AI chatbots for mental health advice rose more than 40% in a single year, researcher writes.

How AI’s sycophantic responses, language mirroring and hyperpersonalized content work together to send some people into a spiral.

Sarah Lauren Semkowski was in Toronto and on Hinge when she noticed the conversations were going nowhere. Matches stalled in ...

Stanford researchers are urging people to think twice before telling an AI chatbot anything private, warning that the ...