Serval’s IT service management platform can simplify the automation of helpdesk workflows using a natural language interface, ...

News: Genesys upgrades Agentic Virtual Agent with MCP, A2A, voice AI, enterprise integrations and tools designed to automate more complex customer interactions.

AI trade shifts from chips to software: learn why IGV/XSW are leading and see top picks like Salesforce, CrowdStrike, Datadog ...

Tony Bates, CEO of Genesys provided the keynote address at Genesys Xperience 2026 event in Las Vegas. Bates said the ...

AI makes routine application settings more consequential, forcing enterprises to rethink who can authorize data access, ...

Genesys will showcase the future of customer experience at Xperience 2026. Explore the role of AI in this transformation.

AI agents that act autonomously inside businesses are booming in 2026, but companies face growing security risks and management challenges as adoption accelerates.

ServiceNow has patched three maximum-severity vulnerabilities, including two leading to remote code execution.

The vulnerabilities can be exploited remotely without user interaction; security teams should also look beyond ServiceNow to ...

Anthropic has cut a Fable 5.1 cache hit to just $0.25 on input, down from $1.00 for Fable 5. That's also just 2.5% of Fable's ...

The contact center vendor is betting that governed orchestration, not standalone bots, will define the next phase of ...

MCP connects your agent to tools. A2A connects your agents to each other. They are not competitors. Here is when you need one, the other, or both together.