CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Meaningful change will only happen if you engage directly with your colleagues to learn more about what you could do better.

Receiving tough feedback on your leadership can feel demoralizing—but it’s what you do next that matters. A 360 review won’t result in change unless you turn the feedback into real conversations. Here ...

As GenAI usage increases in the corporate world, many executives will likely have to answer this question from their boards: “What’s the ROI on GenAI?” ...

More than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse ...

After two years of softness, Starbucks’ traffic rebound points to a familiar truth: experience moves the business before the ...