Cisco first unveiled the new program in October 2024, a full 15 months ahead of Cisco 360 going into effect. In the meantime, ...

CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

Receiving tough feedback on your leadership can feel demoralizing—but it’s what you do next that matters. A 360 review won’t result in change unless you turn the feedback into real conversations. Here ...

Increasing revenue and ROI – clean verified data maximizes pass rates for your good customers, driving growth safely. It unburdens your team by reducing manual reviews, prevents fraud and minimizes ...

As GenAI usage increases in the corporate world, many executives will likely have to answer this question from their boards: “What’s the ROI on GenAI?” ...

The new program – Cisco 360 Partner Program has officially launched, replacing a 25-year-old framework to consolidate ...

PossibleNOW launches DNCSolution™ for Salesforce to automate contact eligibility and regulatory compliance. DULUTH, Ga., Jan. 13, 2026 /PRNewswire/ -- PossibleNOW, the leader in customer contact ...

More than a high-speed automation tool, artificial intelligence is becoming a safe testing ground where brands can rehearse ...

When it comes to AI investments, management teams will need to be more strategic and coordinated, with CFOs playing a central ...

With nearly two decades of retail management and project management experience, Brett Day can simplify complex traditional and Agile project management philosophies and methodologies and can explain ...