CDI goes beyond collecting data, focusing on accuracy, governance and real-time access that modern CX depends on.

User experience in the B2B world often feels like a checklist: click, confirm, purchase, repeat. It works, but it rarely excites. Meanwhile, casual games like Candy Crush and Clash of Clans engage ...

Workflow owners, logs, deliberate human moments and thoughtful workflow redesign are the top ways to recalibrate your organization—without introducing agentic debt.

Many popular apps collect far more personal data than they need to work. These 20 apps quietly gather your photos, location, contacts, and more—and you probably have at least one of them installed ...

Features include proactively automating customer support, identifying business patterns, and adapting policies at scale.

Inventory flow—the movement of products from purchase order to customer delivery—determines how efficiently your capital converts back into cash.