AI is transforming contact centres by automating tasks, improving efficiency and enabling personalised, proactive ...

After years of steering customers away from phone calls to cut costs, businesses are warming to voice AI agents capable of managing thousands of conversations simultaneously and upselling services ...

A three-year review of the country’s education system shows that nine in 10 children cannot read and understand a simple text by age 10.

Harrow Council has opened a new contact centre where residents can get questions about council tax, benefits, garden waste, ...

More often than not, this so-called multitasking devolves into “mental-tasking”. Instead of genuinely solving problems, ...

CallMiner unpacks why organisations keep finding churn signals too late — and how artificial intelligence can change that.

Artificial intelligence is no longer just about breakthroughs in labs or pumping billions of dollars into data centres — it’s ...

SINGAPORE, SG - April 01, 2026 - PRESSADVANTAGE - Voiso, a global provider of cloud contact center software, and WeCare ...

Gulf Edge has signed a partnership with Kore.ai to deliver enterprise AI, AI agents and workflow automation for organisations ...

Internet service provider Tata Play Fiber officially announced a collaboration with IBM on Tuesday to build a next-generation, AI-ready enterprise data infrastructure using IBM''s Watsonx platform.

Customers of an Australian bank have complained of being unable to access their accounts, some claim for days or weeks, after ...

LONDON, April 2, 2026 /PRNewswire/ -- Bell Integration has been awarded Implementation Partner of the Year by NICE, ...