When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

A customer service specialist is expanding its operations in Seaham following a series of contract wins. ResQ, one of the ...

Ask ChatGPT whether AI will replace humans in the customer service industry, and it will offer a diplomatic answer, the summary of which is "they will work side by side". Humans though, are not so ...

Seaham based contact centre ResQ has announced it is creating up to 200 new jobs in the town after securing new “major ...

By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

WestJet’s plans to transfer hundreds of its Calgary-based call centre jobs to El Salvador is a betrayal of Canadian workers, ...

A governance model was established, bringing together IT, communications, business units and executive leadership to ensure ...

SPANISH FORT, AL – November 21, 2025 – PRESSADVANTAGE – Mallard Air Heating & Cooling has been recognized as one of the Best HVAC Sales & Service Companies in Alabama for 2025 by Guide to Alabama, ...

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...

Q3 2025 Earnings Call November 19, 2025 7:00 AM ESTCompany ParticipantsPeng Xue - Founder, CEO & Chairman of the BoardLe Tang ...