When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

Powerful artificial intelligence agents are game changers for businesses that want to cost-effectively step up customer ...

A customer service specialist is expanding its operations in Seaham following a series of contract wins. ResQ, one of the ...

As jobs disappeared, young people left for big cities, but there’s a push to bring businesses back and spark a true rural ...

Cloud-based call center software costs $20-$200+ per user monthly. Key features include call blending, CRM integration, IVR ...

Revenue Mix -- Approximately 55% of Q3 2025 revenue came from services (automotive OEMs, AI-enhanced battery material development for EVs) and while 45% was from product sales (UC Energy energy ...

The MP for Taunton and Wellington, Gideon Amos, has demanded the launch a hotline for pensioners, after new figures revealed that more than 80 million calls to HMRC have gone unanswered over the last ...

Last year, the chief executive of Indian technology firm Tata Consultancy Services, K Krithivasan, told the Financial Times ...

A senior official working at the Canada Revenue Agency says the agency is looking to artificial intelligence and better training to help call centre agents provide more accurate answers to taxpayers.