The acclaimed television series will spotlight how Samsung is redefining customer care through advanced training programs, ...

Minneapolis 311 and the Service Centers are closed for a one-day training to improve the customer service experience.

Study finds demand for staff in sectors such as sales and customer service has fallen faster than expected, in part due to AI ...

Contact centre specialist, ResQ, is creating 50 jobs at its Seaham site, with plans for up to 150 more early next year after ...

Customers can now shop, finance, purchase and schedule a pick-up of Ford certified used car from a Ford dealer online through ...

Empathy is seeing with the eyes of another, listening with the ears of another, and feeling with the heart of another.” Those are the words of Alfred Adler, the renowned Austrian psychotherapist. In ...

Looking for better service and a friendlier dining experience? Try these thoughtful gestures and helpful habits to elevate your future restaurant visits.

The settlement with three pest control companies operating in California stems from a wide investigation, including ...

Episode airing Saturday, November 23 at 5:30 p.m. EST features Samsung Electronics America, Bradford Custom Homes and ...

By redesigning processes and centralizing customer interaction around the mobile experience, brands can create meaningful ...

Vanta reports that SaaS companies increasingly pursue ISO 27001 certification to enhance security and build trust with ...