Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

The Managing Director of the National Water and Sewerage Corporation (NWSC), Dr Silver Mugisha (PhD), has urged public utility companies to shift from engineering-driven operations to customer-centred ...

GBS is uniquely positioned to lead the enterprise into the agentic AI era. By design, GBS sits at the intersection of ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

As we enter 2026, the economics no longer support that model.

Transforming the chemicals industry, AI application models enhance formulation development, enabling rapid, accurate responses to evolving market demands.

Many of Tesla's 7 million owners have turned their passion and knowledge of the company's products into market wealth. Could ...

How will you know your AI agent is ready to launch? Here’s the release-readiness checklist every devops team needs.

This means that new and existing Discord accounts will get restricted access to age-gated spaces, unless users verify their ...

Nissan has a new dealership serving Cambridgeshire as EMG Duxford transitions to become Cambridge Nissan. Now under the ownership of fast-growing Grainger Motor Group, the opening of the new showroom ...

Plans for a new community hub in Sunderland city centre providing low-cost food, training opportunities and support to those ...