Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

Eskom's new "Hub on Wheels" customer service model aims to bring its services to customers. Image credit: Eskom According to the power utility, customers will be able to get services from ...

The auto industry's disruptor brand is axing its halo sedan to make humanoid robots. Analysts hail the tech future. Will fans ...

The Managing Director of the National Water and Sewerage Corporation (NWSC), Dr Silver Mugisha (PhD), has urged public utility companies to shift from engineering-driven operations to customer-centred ...

B2B renewals are won or lost 180 days before the contract expires. Dow serves as the gold standard for linking experience to commercial growth.

GBS is uniquely positioned to lead the enterprise into the agentic AI era. By design, GBS sits at the intersection of ...

CX software provider Genesys unveiled Genesys Cloud Agentic Virtual Agent, positioning it as the industry’s first agent built ...

In 2026, contact center AI succeeds or fails based on orchestration, governance and trust — not smarter models.

As we enter 2026, the economics no longer support that model.

At the center of most modern software businesses is the subscription model. Software-as-a-Service has become the dominant approach because it provides stability and predictability. Instead of relying ...

Below are five AI-driven trends set to define telecom strategies in 2026. They collectively signal a shift from manual ...

AI-driven customer experience solutions are rapidly becoming a key competitive differentiator globally, with Türkiye-based ...