If you’re a Verizon customer, there’s a good chance you were very unhappy yesterday. The U.S. wireless carrier suffered an outage that reportedly affected more than a million users. No company wants ...

Dispatch Science is an interesting transportation management software provider with a distinct niche serving regional 3PLs.

Verizon’s outage yesterday was bad, but it proved the company knows one thing: When things go wrong, humans want to speak to humans. If you’re a Verizon customer, there’s a good chance you were very ...

Occasionally, a thought or short writing piece surfaces that catches the attention of many people. Recently, I posted ...

A whistleblower trapped inside a “pig butchering” scam compound gave WIRED a vast trove of its internal materials—including 4 ...

Image Credit: KCRA 3 ...

Use one phrase to request a one-time courtesy waiver and get common fees dropped without sounding difficult or demanding.

Occasionally, a thought or short writing piece surfaces that catches the attention of many people. Recently, I posted ...

That’s why businesses of all sizes should have some form of a Customer Health Index (CHI), which is essentially a report card ...

Add Yahoo as a preferred source to see more of our stories on Google. Verizon said Wednesday night an outage had been resolved after customers across the U.S. reported service outages, with many ...

Law enforcement sources said there was no indication of a cyberattack. Following a major service outage that left thousands of Verizon customers without the ability to call or text for hours on ...

More than 150,000 Verizon customers reported outages on Wednesday, Jan. 14, according to Downdetector. As of 6 p.m. ET, the number of reported outages hovered around 50,000, according to ...