Channel executives on the CRN 2026 Channel Chiefs list were asked what they see as the biggest challenges channel partners face this year. Here’s what 20 channel chiefs had to say.

We came across a bullish thesis on General Dynamics Corporation on The Boring Finance Guy’s Substack. In this article, we will summarize the bulls’ thesis on GD.

Microsoft releases new Dynamics 365 Contact Center routing controls, giving admins more precise control over consults and ...

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You’re gonna love me for this. Say you’re calling customer service because you need help. Maybe your bill is wrong, your service is down or you want a refund. Instead of a person, a cheerful AI voice ...

There’s some heated debate online, tucked away in disgruntled social media threads, of the way things have become. Calls are often pre-routed through some kind of automated system, be it AI or an ...

That is just a three-year window, and you may expect that high-profile firms like those on the 500 list may value the traditional human touch — and pay for it — more so than less deep-pocketed ...

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Recycled-content metals producer Steel Dynamics Inc. now owns the entirety of Houston-based metals distribution and service center New Process Steel. SDI describes New Process as operating two ...

A chatbot is an artificial intelligence tool designed to simulate real-time conversations with users. It operates around the clock, doesn't require breaks and can manage a high volume of requests ...