Many cities, like Seattle, have added 911 nurse lines in recent years. But some have equipped their systems with more ...

Seattle no longer is capping ambulance wait times for certain 911 patients, tracking those waits or penalizing its contractor ...

Austin Police released new information and video about the deadly mass shooting at a bar on West Sixth Street during a news ...

Two new initiatives in Michigan's fourth largest city are helping the city respond to a rise in EMS calls as other ...

A Seattle woman waited more than 10 hours for a nurse-ordered ambulance, raising concerns about the city’s 911 nurse triage system and response standards.

Newly released footage and 911 audio show panic inside and outside Buford’s as officers arrived within 57 seconds.

According to a report delivered to the Taos County Commission by Roberto Zaragoza, Taos Central Dispatch communications ...

In Sterling Heights, new weekday EMT units and a color-coded dispatch system are easing paramedic burnout and targeting rising EMS calls ...

Sherman Fire Rescue responded to approximately 8,500 calls for service last year, about 600 of which were outside city limits ...

The New Ipswich, Greenville and Greenfield Select Boards are considering a new agreement with Peterborough Fire Department that would charge them $1,500 per call for ambulance services, which has ...

Emergency calls that were placed in recent months from a South Texas family detention center and obtained by ABC News reveal a series of medical emergencies involving pregnant women and young children ...

Her calls were routed into Seattle's nurse-navigation line, where a nurse ultimately requested an ambulance through American Medical Response (AMR). That crew later reported "patient not found" and ...