When an employee or customer needs virtual technical assistance, an agent from a remote help desk can resolve the issue quickly and conveniently. As many businesses around the U.S. have permanently ...

CIO Dustin Goetz said the agency is using Stella, an AI chatbot, to help do the work of lower-level roles in cybersecurity, service desk and administrative functions.

Anyone can do it!

H&R Block's e-filing products are intuitive and easy to use. For paid users, tax pro support is available via screen share or chat. Many, or all, of the products featured on this page are from our ...

SolarWinds fixed six Web Help Desk vulnerabilities, including four critical flaws that allow unauthenticated remote code ...

Explore healthcare IT managed services revisited to optimize support, reduce costs, and enhance clinical operations in 2026.

Veteran quality leader Paul Arrendell of San Antonio shares a 15-minute tool to help individuals spot and fix broken ...

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

Discover the leading conversational AI platforms transforming enterprise customer interactions in 2026 with advanced features and capabilities.

I'm a technologist, business writer, and book author. I first started writing in 2001, after I was downsized from a corporate job. In the early days of my writing career, I wrote features about ...

An AI-native IT documentation platform purpose-built for MSPs is aiming to fix what many MSPs say has been broken for years: ...

Journaling for just a few minutes every day can help turn it into a stress-relieving, sustainable habit. It may help to write at the same time each day or use prompts for fresh ideas. One of your best ...