Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

I’m sure that you know an interesting story about dating. Finding that right person is not easy and the journey often ...

After shedding thousands of employees, SSA is reassigning workers amid fears the moves will cause backlogs to grow.

Who are our directors? What drives them, and what do they do? In Boardwalk, we go out with a director every quarter and visit ...

In healthcare organizations, conflicts often arise over resources, workflow changes, and perceived inequities in the way ...

Overview:Modern retail success blends strategy, data, and human connection to create meaningful in-store and digital ...

Investopedia contributors come from a range of backgrounds, and over 25 years there have been thousands of expert writers and editors who have contributed. Robert Kelly is managing director of XTS ...

Most mantras depend on context. “Ask forgiveness, not permission” is an obvious example. In the right circumstances, this ...

The very best agentic AI applications can drive major efficiency gains, enhance visibility and reduce risk. Others are ...

The City of Parkersburg does not object to the West Virginia Public Service Commission reviewing its sanitation contract with ...

Three years out from its separation from ABB, Accelleron has taken a century of turbocharging expertise and reshaped it into ...