We've all been there — whether it's a grandparent struggling with a new device or a parent confused by software updates. It’s frustrating when you want to help but can’t be there in person. While ...

Consumers and small-office and home-office (SOHO) workers often buy their computers from online stores or discount warehouses. They often reject add-on support packages at checkout to keep the ...

Built into Windows, Microsoft’s Remote Desktop and Remote Desktop Connection apps make it easy to connect to and control a remote PC — when they’re working properly. Here are some common problems you ...

If your mouse is not working or the mouse cursor disappears on Remote Desktop, first, ensure that your mouse is connected properly and is in proper working condition at the hardware level. If so, ...

If your Remote Desktop (RDP) session freezes or disconnects, the following solutions will help you resolve the issue. Before you proceed, we suggest you install the latest Windows Update (if available ...