Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

Eric Loeb, executive vice president at Salesforce, is calling for something often overlooked in high-tech boardrooms ...

The company’s Slack Workforce Index revealed a significant increase in AI adoption and excitement among desk workers, with ...

Salesforce, Inc. (NYSE:CRM) is one of the stocks that Jim Cramer looked at. A caller asked for Cramer’s thoughts on the ...

Iterable announces the appointment of Sam Allen as Chief Executive Officer, with founder Andrew Boni transitioning to Chief Scientist.

Singapore Airlines (SIA) is stepping up its customer experience game by partnering with experience management platform ...

Predictive loyalty reduces friction: A refill arrives or a voucher appears at the right time. But this precision can feel ...

Sinch, which is pioneering the way the world communicates through its Customer Communications Cloud, announced its ...

Agentforce represents the shift from generative AI to agentic AI. Updated with details on Agentforce for Revenue. The post Salesforce Agentforce: What you need to know appeared first on MarTech.

The strategic hires represent a combined 30+ years of enterprise AI experience, bringing proven expertise in building and scaling conversational AI systems that serve millions of users globally. Each ...

Zigment’s AI doesn’t just chat—it sells, follows up, and remembers what the customer said on Instagram and other channels.