Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

The use of artificial intelligence (AI) in having considerably impact at Salesforce, as CEO Marc Benioff said the company is accelerating its use in automating workloads. “AI is doing 30 to 50% of the ...

Tech companies that are cutting jobs and leaning more on artificial intelligence are also disrupting themselves.

AI agent adoption is projected to grow by 327% by 2027, a new report from Salesforce (NYSE:CRM) finds. This is expected to ...

Salesforce aims to bridge the AI skills gap by partnering with universities to create a digitally empowered workforce. The ...

A growing chorus of executives has put white collar workforces on notice: Their jobs are at risk of being wiped out by ...

"AI is not destiny. We must choose wisely. We must design intentionally. And we must keep humans at the centre of this revolution." ...

In June, he revealed in an interview that AI was handling up to 50% of tasks at Salesforce, boosting productivity in key functions. This aligns with his current view of AI as a workforce augmenter.

Jen Stave is the Chief Operator of the Digital Data Design Institute at Harvard, an institute focused on cutting-edge AI technologies and its impact on business. She has a Ph.D. in social sciences ...

The company's tie-ups with academia are aimed at bridging the skill gap by imparting the right training, fueling the digital ...