While not as mature as its use in other areas, health systems across the U.S. are beginning to adopt predictive analytics tools for labor cost forecasting. Many organizations have automated ...

Here's a look at how the cloud leaders stack up, the hybrid market, and the SaaS players that run your company as well as their latest strategic moves. Read now Salesforce is launching tools that will ...

Demand forecasting might be simple in stable environments where the future very closely resembles the past. Most small business owners learn early on, however, that the future rarely replicates the ...

It is the responsibility of a healthcare professional, usually a clinical manager within each unit, who often has more pressing patient care activities to accomplish. Each day, the manager has to ask ...

Workforce planning is a critical, multifaceted discipline that strives to ensure that organisations – whether in healthcare, education, manufacturing or service industries – have the right number of ...

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New release brings predictive intelligence, regional expansion, and enhanced employee performance tools to contact center operations. DENVER, November 18, 2025--(BUSINESS WIRE)--Aspect, a leading ...

For decades, contact centres have relied on spreadsheets, historical data, and manual effort to forecast staffing needs. While these tools have served their purpose, they are increasingly outmatched ...

Workforce planning is about strategically preparing for potential skill gaps you may have in the future, whether from internal promotions, retirements or turnover. The key to doing this successfully ...

With the right workforce management strategies in place, contact centers can optimize their operations and create a better experience for agents and customers. Editor's note: This article was updated ...

Aspect, a leading provider of cloud-based workforce management solutions, today announced its Q4 2025 product release, delivering AI-powered predictive forecasting for call volume, regional expansion ...