Brand reputation is shaped not just by what a company says about itself, but by how it listens and responds to what customers ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Ecommerce platforms are increasingly using AI chatbots for customer service, but many customers prefer human interaction, ...

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

Customer service representatives can't convey the proper attitude if they haven't been informed of your customer service philosophy or been trained in the correct way to work with customers.

Several banks offer 24/7 customer service by phone or live chat. Other banks may have limited hours during the workweek or weekend. If you find it challenging to do banking tasks during business ...

Hillside Metal, known for its strong presence in Western New York and Eastern Pennsylvania, has announced exciting updates to ...

Lone Wolf Renovations, a Louisiana-based roofing and home improvement company, has officially announced its closure, ...

Starbucks’ ultimate goal, its CEO says, is to return a community coffeehouse vibe to the world’s largest coffee shop chain.

This strategic move shows AI is now the foundation for how leading companies engage, support, and retain their customers ...

Rising levels of abuse, insults, intimidation, threats and physical violence are fast becoming a normal part of working life ...