Background Clinical encounters with patients who display challenging behaviours (eg, rude, demanding) are increasingly common ...
Efforts to ensure effective participation of patients in healthcare are called by many names—patient centredness, patient engagement, patient experience. Improvement initiatives in this domain often ...
Background There is a poorly understood relationship between Leadership WalkRounds (WR) and domains such as safety culture, employee engagement, burnout and work-life balance. Methods This ...
Box 1 IOM recommendations Establish a national focus on patient safety by creating a centre for patient safety within the Agency for Healthcare Research and Quality. Identify and learn from errors by ...
The Institute of Medicine identifies patient-centred care as one of the essential elements of high quality care.1 They define patient-centred care as ‘respecting and responding to patients’ wants, ...
Background Many hospital systems seek to improve patient satisfaction as assessed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. A systematic review of the ...
1 Department of Primary Care and Public Health, Imperial College London, London, UK 2 Centre for Health Policy, Imperial College London, London, UK Correspondence to Dr Felix Greaves, Department of ...
Correspondence to Aude Fourcade, Quality Department, Institut Gustave Roussy, 114, rue Edouard Vaillant, Villejuif cedex 94805, France; aude.fourcade{at}igr.fr Objective Implementation of a surgical ...
Discharge against medical advice (DAMA) remains a persistent problem in healthcare where a patient decides to leave the hospital before the treating physician recommends discharge. Irregular ...
Objective The Prevention of Hospital Infections by Intervention and Training (PROHIBIT) project included a cluster-randomised, stepped wedge, controlled study to evaluate multiple strategies to ...
Oxford University, Nuffield Department of Surgery, The John Radcliffe Hospital, Oxford, UK Mr S Kreckler, Oxford University, Nuffield Department of Surgery, John Radcliffe Hospital (Level 6), Oxford ...
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