Background Clinical encounters with patients who display challenging behaviours (eg, rude, demanding) are increasingly common ...
Discharge against medical advice (DAMA) remains a persistent problem in healthcare where a patient decides to leave the hospital before the treating physician recommends discharge. Irregular ...
Background Many hospital systems seek to improve patient satisfaction as assessed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. A systematic review of the ...
Efforts to ensure effective participation of patients in healthcare are called by many names—patient centredness, patient engagement, patient experience. Improvement initiatives in this domain often ...
Objective The Prevention of Hospital Infections by Intervention and Training (PROHIBIT) project included a cluster-randomised, stepped wedge, controlled study to evaluate multiple strategies to ...
Correspondence to Varuna Prakash, Healthcare Human Factors, Techna Institute, University Health Network, 190 Elizabeth Street RFE 4th Floor, Toronto General Hospital, Toronto, Ontario, Canada, M5G 2C4 ...
Background Surgical complications represent a significant cause of morbidity and mortality with the rate of major complications after inpatient surgery estimated at 3–17% in industrialised countries.
1 Department of Primary Care and Public Health, Imperial College London, London, UK 2 Centre for Health Policy, Imperial College London, London, UK Correspondence to Dr Felix Greaves, Department of ...
1 Centre for Clinical Governance Research, Australian Institute of Health Innovation, University of New South Wales, Sydney, Australia 2 Centre for Health Systems and Safety Research, Australian ...
Correspondence to Aude Fourcade, Quality Department, Institut Gustave Roussy, 114, rue Edouard Vaillant, Villejuif cedex 94805, France; aude.fourcade{at}igr.fr Objective Implementation of a surgical ...
The Institute of Medicine identifies patient-centred care as one of the essential elements of high quality care.1 They define patient-centred care as ‘respecting and responding to patients’ wants, ...
Oxford University, Nuffield Department of Surgery, The John Radcliffe Hospital, Oxford, UK Mr S Kreckler, Oxford University, Nuffield Department of Surgery, John Radcliffe Hospital (Level 6), Oxford ...
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