Background Clinical encounters with patients who display challenging behaviours (eg, rude, demanding) are increasingly common ...
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1 Marquette University School of Dentistry, Milwaukee, Wisconsin, USA 2 Kaiser Permanente Division of Research, Pleasanton, Washington, USA 3 School of Dentistry, University of California San ...
Efforts to ensure effective participation of patients in healthcare are called by many names—patient centredness, patient engagement, patient experience. Improvement initiatives in this domain often ...
Background There is a poorly understood relationship between Leadership WalkRounds (WR) and domains such as safety culture, employee engagement, burnout and work-life balance. Methods This ...
Correspondence to Dr Joshua M Pevnick, Department of Medicine, Division of General Internal Medicine, Cedars-Sinai Health System, 8700 Beverly Blvd, B113, Los Angeles, CA 90048, USA; Joshua.Pevnick{at ...
Box 1 IOM recommendations Establish a national focus on patient safety by creating a centre for patient safety within the Agency for Healthcare Research and Quality. Identify and learn from errors by ...
1 Department of Community and Family Medicine, Dartmouth Medical School, Hanover, NH, USA 2 Departments of Pediatrics and of Internal Medicine, Dartmouth Medical School, Hanover, NH, USA 3 Veterans ...
Department of Epidemiology and Biostatistics, Case School of Medicine, Case Western Reserve University, Cleveland, Ohio, USA Correspondence to: Professor D Neuhauser Department of Epidemiology and ...
The Institute of Medicine identifies patient-centred care as one of the essential elements of high quality care.1 They define patient-centred care as ‘respecting and responding to patients’ wants, ...
Background Many hospital systems seek to improve patient satisfaction as assessed by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) surveys. A systematic review of the ...
1 Department of Primary Care and Public Health, Imperial College London, London, UK 2 Centre for Health Policy, Imperial College London, London, UK Correspondence to Dr Felix Greaves, Department of ...
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