Zoom made its AI-powered receptionist available to users of any business phone system, greatly expanding its addressable ...

Organizations are confident in their data yet cite governance and security as top barriers to scaling AI agents, say IDC ...

Despite advancements in unlocking data for business insights and analytics, security and governance remain a major concern ...

Metrigy's Q2 AI Sentiment index shows fewer extreme attitudes toward AI's impact on the economy — though misgivings about how ...

Salesforce announced expansions to Headless 360, an architectural framework that lets AI agents interact with platforms ...

The Gartner Magic Quadrant (MQ) for Conversational AI Platforms has been published. Like clockwork, as soon as it hits the wire, the market stops to see where the dots landed. Conversational AI has ...

AI-powered solutions are gaining ground in contact centers, as the following stats suggest. Aside from self-service implementations, AI assistance to the human agent during the call, as well as during ...

Teradata describes four levels to agentic AI maturity: experimenting, developing, building and operationalizing. A majority of respondents (40%) were in the development stage, where they had AI models ...

Justin Robbins is senior manager, content marketing at Talkdesk. Over the past two decades, Justin has grown from a front-line customer service agent to one of the most recognizable faces (and bowties ...

Peter Pezaris, VP of applications at RingCentral, founded and was CEO of Glip prior to its June 2015 acquisition by RingCentral. At Glip, he led the creation of a full-featured team messaging and ...