Due to limited hours and services on a federal holiday, Thanksgiving will not be a "normal" Thursday. Here's what will be available and open in OKC.

When it comes to customer service and customer experience (CX), the emergence of AI has made quite an impact in the contact ...

The International Customer Management Institute named Pathward's Tax Call Center the Best Medium Contact Center at its 2025 ...

Agora, Inc. ( API) Q3 2025 Earnings Call November 19, 2025 8:00 PM EST ...

Generative AI tools can also replicate a person’s speech pattern, cadence, and accent from just a few seconds of recorded ...

So-Young International Inc. (NASDAQ: SY) Q3 2025 Earnings Call Transcript November 17, 2025 So-Young International Inc. beats ...

The 54 winning counties in this year’s survey are incorporating community feedback into their plans, ensuring responsible AI use, maturing their data programs and navigating challenges without ...

"Across industries, there's a surge in AI voice agents targeting customer support service lines, driving new forms of fraud ...

Agencies can apply artificial intelligence more strategically by unifying Contact Center as a Service solutions and customer ...

The Amazon Customer Service Center on Kinetic Drive in Huntington, West Virginia, will be closing by May 2026, a public ...

Net Dollar Retention (NDR): The percentage of recurring revenue retained from existing customers over a period, including ...