In the 1960s an MIT professor named Joseph Weizenbaum created a chatbot called ELIZA. The conversations people had with it set precedents for the chatbots to come.

Spotify is testing a conversational AI chatbot feature called Talk to Spotify, letting users control audio, track listening ...

Get the orchestration layer right, and the move from chat to voice becomes an extension of an asset you’ve already built.

Several studies show that therapy chatbots can actually help people feel better. In one clinical trial, a chatbot called “Therabot” helped reduce depression and anxiety sympto ...

Conversations people have with AI chatbots may be used to train the underlying models unless users take steps to opt out, a ...

Have you ever asked an AI chatbot a question and then followed it up with, "Can you explain that more simply?" The chatbot usually knows exactly what you mean, ...

Customers of some of Britain’s best-known brands face being blocked from speaking to human staff by AI chatbots, an ...

Consider the following scenario. Suzy is 63, recently retired, and trying to decide when to start receiving Social Security ...

IRS chatbots were supposed to reduce phone pressures. But the Treasury Inspector General for Tax Administration, or TIGTA, found the IRS cannot prove they work.

If you’re considering therapy, or if a friend or family member elicits your advice about seeking treatment, should you or ...

Google fixed Rogue Agent, a Dialogflow CX Code Blocks flaw that could let one writable agent affect every chatbot in a Cloud ...

The share of young people using AI chatbots for mental health advice rose more than 40% in a single year, researcher writes.