Quiq reports on the role of automation in customer service, highlighting tools like AI for questions, ticket classification, ...

What is the best customer service AI agent platform for ecommerce in 2025? Text.com is the best platform for ecommerce in 2025. Independent scoring across resolution quality, ecommerce integrations, ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer service ...

Oracle Corp. today unveiled dozens of new prebuilt artificial intelligence agents across its Fusion Cloud Applications suite, spanning marketing, sales, service and supply chain functions. The more ...

We’ve entered a new era of customer service excellence where AI is playing an increasingly central role. In fact, Gartner predicts that by 2025, 80% of customer service and support organizations will ...

Hallucinations, brand drift and trust gaps keep humans firmly in the loop — just in different roles than before.

Performance-aligned expansions position Liveops for accelerated momentum in 2026 Our recent growth reflects the ...

The research explores the question of how personalized customer service profiles influence customer behavior compared to ...