If you check out the tool listings on Amazon, you'll find a little-known tool brand clocking in at number two on the list, ...

Get a helping hand during your various DIY projects with this strong, durable, and thoughtfully designed DeWalt tool that ...

Baird 55th Annual Global Industrial Conference November 12, 2025 1:35 PM ESTCompany ParticipantsChristopher Nelson ...

Enterprises can no longer let customer service be an afterthought. Better use of data and AI can improve after-sales experiences — but staffing remains a vital need. For years, many providers of ...

ABUJA: The Federal Government has charged personnel of the Nigeria Immigration Service NIS to continue to offer excellent services to its clients, declaring that efficient customer service is a right ...

As one of the world's largest retailers, Amazon typically has customer support available 24/7.Getty Amazon is one of the world's largest retailers, which means it has perfected the process of quickly ...

The most successful organisations today anticipate their customers’ needs and answer important questions before they are even asked. This is proactive CX, and it’s the new standard for leading brands.

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Research firm J.D. Power has added another study to its laundry list of studies. This new one is the J.D. Power China New Energy Vehicle Customer Service Index (NEV-CSI) Study, measuring new car ...

Alex Rivlin was tackling a last-minute task for his European vacation. That’s how he got snagged in an artificial intelligence-enabled scam. Rivlin, who runs a real estate company in Las Vegas, needed ...

Last year, 55 percent of consumers said their experiences with businesses were getting worse. This year, that number has climbed to 59 percent, according to CCW Digital research. It was 57 percent in ...

AI-powered customer service chatbots could be the always-on agents your team needs—fast, scalable, and smarter with every interaction. Customer expectations have shifted sharply toward instant, always ...